Effective Spoken Communication

This communication course addresses the most important skills in the business world today, influential communication, self-awareness, awareness of others, and the ability to lead with cooperation. You will develop practical strategies, to use both personally and professionally in order to develop your relationships and personal skills.   The course content includes principles from social intelligence, emotional Intelligence and Neuro Linguistic Programming (NLP).


We use a variety of classroom demonstrations, direct-experience practice exercises, group discussions, explanations and case histories specific to your needs. This creates a stimulating learning environment that allows participants to confidently experience and practice the skills taught. Personal attention and direction will further assure that the material will be utilised rapidly and effectively and integrated into the work environment in a respectful and productive manner.


Understanding Effective Communication

·         The basic principles of communication

·         Selecting appropriate channels of communication

·         Values and beliefs

Building relationships

·         Understanding the principles of Neuro Linguistic Programming (NLP)

·         Building rapport

·         Sensory awareness

·         The NLP 4 points for success

Verbal Communication

·         Effective speaker skills

·         Presentation skills

·         Handing conflicts and different points of view

Positive interactions

·         Responding critically yet sensitively as a listener

·         Giving and receiving feedback

·         Effective questioning techniques


Engage in sustained oral communication and evaluate spoken texts

Unit Standard ID: 119462 NQF Level: 4

·         Credit value: 5  (If the Portfolio of Evidence is completed,)

·         Field: Communication Studies and language

·         Sub- Field: Language


Portfolio of Evidence

A certificate of attendance will be given unless a portfolio of evidence is completed.  In order to complete a Portfolio of Evidence, learners are required to apply skills and knowledge obtained on the course in the workplace. This POE is submitted to Bafundise Skills for assessment. Learners will receive a workbook and portfolio guide, which will guide them through the process.


Bafundise Skills provides on - going assistance following training via email or telephone in the application of theory covered during the course if required.

Assistance in compiling Portfolio’s of Evidence is also provided by email, telephone or face to face on request.



Bafundise Skills is an accredited training provider through the Services SETA with level 4 BBBEE status. Accredited and customised learning programmes are provided to organisations either on site or in small public groups.


R2400 Early Bird Discount Cost R1936.00

This includes full course notes, tea/coffee and lunches on day one and two.To benefit from early bird discount of 20% you need to book and pay at least 7 days prior to the course.Also includes a FREE 30 Minute NLP Coaching Session to start you on the road to creating the life you want.


Gayle Adlam

031 2671977

083 6530465