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Bafundise Course Calendar 2018 (Johannesburg)

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06/03/2018
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07/03/2018
Effective Discipline: Management (Johannesburg)
his two day course is intended for all managers or supervisors who need to deal with poor performance or misconduct. It is also highly recommended for labour representatives, shop stewards and union officials...   More
08/03/2018
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08/03/2018
Introduction to Successful Communication ((Johannesburg)
As you are well aware the ability to communicate is the most important life skill and something that should not be overlooked. Communication skills include the ability to: speak appropriately with a wide...   More
09/03/2018
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09/03/2018
Effective Discipline - Overview (Johannesburg)
This course is intended for managers/supervisors who investigate and carry out disciplinary hearings. After completion of this course the learner will be able to: Explain organisational and legal policies,...   More
10/04/2018
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11/04/2018
Effective Discipline - A Management Tool (Johannesburg)
This two day course is intended for all managers or supervisors who need to deal with poor performance or misconduct. It is also highly recommended for labour representatives, shop stewards and union officials...   More
12/04/2018
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13/04/2018
Business writing and communication (Johannesburg)
Business writing and communication (R2550.00) This course enables individuals to write professional documentation such as emails, letters and reports. The primary purpose is to equip delegates with the skills...   More
08/05/2018
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09/05/2018
Effective Discipline: Chairing Hearings (Johannesburg)
This two day course is intended for managers, including senior managers who need to deal with discipline in the workplace and chair disciplinary hearings, enquiries or appeals. It is also highly recommended...   More
22/05/2018
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22/05/2018
Introduction to Successful Business Communication (GP)
As you are well aware the ability to communicate is the most important life skill and something that should not be overlooked. Communication skills include the ability to: speak appropriately with a wide...   More
23/05/2018
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23/05/2018
Effective Discipline - Overview (GP)
This course is intended for managers/supervisors who investigate and carry out disciplinary hearings. After completion of this course the learner will be able to: Explain organisational and legal policies,...   More
11/06/2018
-
12/06/2018
Effective Discipline - A Management Tool (GP)
This two day course is intended for all managers or supervisors who need to deal with poor performance or misconduct. It is also highly recommended for labour representatives, shop stewards and union officials...   More
15/06/2018
-
15/06/2018
Introduction to Successful Communication
As you are well aware the ability to communicate is the most important life skill and something that should not be overlooked. Communication skills include the ability to: speak appropriately with a wide...   More


Bafundise Course Calendar 2018 (DURBAN)


Monitoring Service Excellence

Start:15/03/2018
08:30 AM
End:16/03/2018
04:00 PM

Duration 2 days

The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:
Identifying internal and external customers, where applicable.
Explaining standards of customer service expected by the organisation.
Measuring customer satisfaction on an ongoing basis.
Recommending corrective action.


Learning Unit






Hours






Learning Activity






Resources




Monitor the level of service to a range of customers
7.5


Practical


Learner Guide Portfolio of Evidence Workplace Evidence





7.5


Theory
Learner Guide Portfolio of Evidence





30




Workplace Experience
Portfolio of Evidence



5
Assessment Preparation
Learner Guide Workplace Documents


Total


50








Cost

R2400 Early Bird Discount Cost R1936.00

This includes full course notes, tea/coffee and lunches on day one and two.To benefit from early bird discount of 20% you need to book and pay at least 7 days prior to the course.Also includes a FREE 30 Minute NLP Coaching Session to start you on the road to creating the life you want.

 James Van den Berg.PNG


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