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Bafundise Course Calendar 2018 (Johannesburg)

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Bafundise Course Calendar 2018 (DURBAN)


Monitoring Service Excellence

Start:15/03/2018
08:30 AM
End:16/03/2018
04:00 PM

Duration 2 days

The purpose of this unit standard is to encompass the skills needed to monitor the level of service between an organisation and its customers, both internal and external. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:
Identifying internal and external customers, where applicable.
Explaining standards of customer service expected by the organisation.
Measuring customer satisfaction on an ongoing basis.
Recommending corrective action.


Learning Unit






Hours






Learning Activity






Resources




Monitor the level of service to a range of customers
7.5


Practical


Learner Guide Portfolio of Evidence Workplace Evidence





7.5


Theory
Learner Guide Portfolio of Evidence





30




Workplace Experience
Portfolio of Evidence



5
Assessment Preparation
Learner Guide Workplace Documents


Total


50








Cost

R2400 Early Bird Discount Cost R1936.00

This includes full course notes, tea/coffee and lunches on day one and two.To benefit from early bird discount of 20% you need to book and pay at least 7 days prior to the course.Also includes a FREE 30 Minute NLP Coaching Session to start you on the road to creating the life you want.

 James Van den Berg.PNG


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